Privacy Policy

1. Introduction

At Pizza Depot ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (pizzadepot.ca), use our mobile application, place an order, or interact with us in any way.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account or place an order
• Sign up for our newsletter or loyalty program
• Complete forms or surveys on our website
• Participate in promotions or contests
• Contact our customer service
• Submit a complaint or feedback

This information may include:

• Name, email address, phone number, and delivery address
• Payment information (processed securely through our payment processors)
• Order history and preferences
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website or use our app, we may automatically collect certain information about your device and usage patterns. This may include:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website or source
• Geographic location (with your consent)
• Other diagnostic data

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and maintain your account
• Provide customer support and respond to inquiries
• Send transactional emails and order updates
• Send marketing communications (with your consent)
• Improve our website, products, and services
• Administer promotions, surveys, and contests
• Personalize your experience and deliver relevant content
• Analyze usage patterns and optimize our operations
• Detect and prevent fraudulent transactions and activities
• Comply with legal obligations

4. Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf (such as payment processing, data analysis, email delivery, hosting services, and customer service).
• Business Partners: Trusted partners who help us operate our business and serve you.
• Affiliates: Our parent company, subsidiaries, and affiliates for purposes consistent with this Privacy Policy.
• Legal Authorities: When required by law, court order, or other legal process, or to protect our rights, property, or safety, or that of our users or others.
• Business Transfers: In connection with a merger, acquisition, bankruptcy, reorganization, or sale of assets, in which case personal information may be transferred as a business asset.

We do not sell your personal information to third parties.

5. Cookie Policy

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our website. Cookies help us improve the functionality of our website and enhance your user experience.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. They enable core functionality such as security, network management, and account access.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve website performance and functionality.
• Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize content and remember your preferences.
• Targeting/Advertising Cookies: Record your visits to our website, the pages you have visited, and the links you have followed. We use this information to make our website and advertising more relevant to your interests.

Managing Cookies

You can control and manage cookies in various ways. You can modify your browser settings to decline cookies or to alert you when cookies are being sent. Please note that if you disable cookies, some features of our website may not function properly.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website with an updated revision date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Pizza Depot

6 Lucy Hill, Foxbury DN2 5AU

Email: [email protected]

Phone: +446171219658

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.